Welcome to Lumina, operated by K&J Lumiere Beauty Co., Ltd., a Hong Kong-based ecommerce platform specialising in premium beauty-care products. By accessing or using our website, you agree to be bound by the following terms and conditions.

1. General Information

1.1 Lumina is an ecommerce platform owned and operated by K&J Lumiere Beauty Co., Ltd., registered in Hong Kong.

1.2 These terms and conditions apply to all visitors and users of the website, including customers, vendors, and content contributors.

1.3 We reserve the right to amend these terms and conditions at any time without prior notice. Continued use of the website constitutes acceptance of any modifications.

2. Use of the Website

2.1 You may use our website only for lawful purposes and in accordance with these terms.

2.2 You are prohibited from any activity that disrupts or interferes with the website’s functionality, security, or access by other users.

2.3 You are solely responsible for maintaining the confidentiality of your account and password.

3. Products and Pricing

3.1 Lumina offers carefully curated, high-quality beauty-care products sourced from reputable partners.

3.2 We reserve the right to update product pricing at any time without notice.

3.3 All prices are displayed in Hong Kong Dollars (HKD) and are inclusive of applicable taxes unless otherwise stated.

4. Payment and Delivery

4.1 We accept payments via credit card, debit card, Wise and PayPal.

4.2 Orders are subject to acceptance. Lumina reserves the right to cancel or refuse any order at its discretion.

4.3 Orders will be delivered to the address provided during checkout.

4.4 Estimated delivery times:

Hong Kong & Macau: 1–7 business days

International: 7–21 business days (subject to customs and local regulations)

5. Returns and Exchanges

5.1 For damaged or defective products, please contact us within 7 days of receipt to arrange a return.

5.2 Returned items must be unused and in their original packaging.

5.3 We do not offer returns or exchanges for international orders.

5.4 If the product is not damaged or defective, returns or exchanges will not be accepted under any circumstances.

6. Intellectual Property

6.1 All content, including images, text, graphics, logos, and software, is the property of K&J Lumiere Beauty Co., Ltd. or our suppliers and protected by applicable intellectual property laws.

6.2 You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

7.1 Lumina shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

7.2 Our maximum liability shall not exceed the purchase price paid for any product.

8. Governing Law and Jurisdiction

8.1 These terms shall be governed by the laws of Hong Kong.

8.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

PRIVACY POLICY

At Lumina, we value your privacy. This policy outlines how we collect, use, and protect your personal information.

9. Information We Collect

9.1 We collect personal data when you register an account, place an order, or subscribe to our newsletter.

9.2 This may include your name, email address, contact number, billing/shipping address, and payment details.

9.3 We may also collect data such as IP address, browser type, and usage behavior on our website.

10. How We Use Your Information

10.1 To process orders, provide customer support, and deliver updates about our products and services.

10.2 To enhance your user experience and improve our website functionality.

10.3 To send promotional emails and newsletters (opt-out available at any time).

11. Disclosure of Information

11.1 We do not sell or rent your personal data to third parties for marketing.

11.2 We may share your information with trusted service providers solely for the purpose of operating our business (e.g., payment gateways, logistics partners).

11.3 We may disclose personal data if required by law or to protect our legal rights.

12. Security of Your Information

12.1 We implement reasonable security measures to protect your data against unauthorized access or disclosure.

12.2 However, no system is 100% secure. Use of the internet and this site is at your own risk.

13. Your Rights

13.1 You may access or update your personal data at any time.

13.2 You may request data deletion, though we may retain certain records for legal or operational reasons.

13.3 For privacy requests, contact us at: info@luminakj.com

14. Changes to This Policy

14.1 We reserve the right to revise this privacy policy without notice.

14.2 Continued use of the site after changes means you accept the updated policy.

Thank you for choosing Lumina. For any inquiries, please contact us at info@luminakj.com